Shipping policy
Processing Times
Orders are processed Monday–Friday.
Most orders are dispatched within 1–2 working days.
During busy periods, dispatch may take slightly longer.
You will receive a confirmation email once your order has been shipped.
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Shipping Methods & Prices
We ship all orders using Royal Mail Tracked or Evri, depending on weight and destination.
UK Shipping (Weight‑Based)
Standard Delivery (3–5 Working Days)
- 0–2kg: £3.99
- 2–10kg: £5.99
- 10–20kg: £10.99
- 20kg+: £15.99
Express Delivery (1–2 Working Days)
- 0–2kg: £5.99
- 2–10kg: £7.99
- 10–20kg: £12.99
Delivery times are estimates provided by the courier and may vary.
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Free Shipping
Free Standard Shipping is available on orders over £30 (UK only), and are capped at a maximum weight of 5KG. And excludes the Charity Lucy's Bowl Gary Bayes Specials.
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Order Tracking
All orders are shipped using tracked services.
You will receive a tracking number once your order has been dispatched.
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Delivery Issues
If your parcel is delayed, lost, or arrives damaged, please contact us at sales@cotswoldbaits.com within 48 hours of delivery.
We will work with the courier to resolve the issue as quickly as possible.
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Incorrect Address
Please ensure your delivery address is correct at checkout.
We cannot refund or replace orders shipped to an incorrectly entered address.